Real-time incident and response information messaging INA system for the automatic notification that an emergency call has occurred from a telecommunication device
DCFirst Claim
1. A telephone service method within a telephone system that provides notification to identified parties that an emergency call to an emergency service has been made from a subscriber, the improvement characterized by:
- Receiving an alert signal indicating that a call has been placed to said emergency service;
Collecting real-time data from message content of said call in response to receiving said alert signal;
Said real-time data being collected within an interval between a time that said emergency call is recognized and a response is initiated;
Using said alert signal to fetch a subscriber record containing indicia corresponding to said identified parties from a subscriber database; and
, Activating a message response system in response to said indicia to thereby initiate notification to said identified parties that a call to said emergency service has been made from a subscriber identified by said alert signal, said notification including a message comprised of at least part of said real-time data.
4 Assignments
Litigations
1 Petition
Accused Products
Abstract
An emergency call initiated from a wireline or wireless device is recognized at a point along a network path and an alert signal is generated. Additional information including real-time incident and response information is collected in response to the alert signal. The emergency call is associated with the additional information separate from information in the emergency call. A call is then automatically placed to a telephone number designated by the subscriber, the call including the additional information. The real-time incident and response information includes the location of the calling device, and one or more of incident specific information, person specific information, and vehicle specific information.
96 Citations
28 Claims
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1. A telephone service method within a telephone system that provides notification to identified parties that an emergency call to an emergency service has been made from a subscriber, the improvement characterized by:
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Receiving an alert signal indicating that a call has been placed to said emergency service;
Collecting real-time data from message content of said call in response to receiving said alert signal;
Said real-time data being collected within an interval between a time that said emergency call is recognized and a response is initiated;
Using said alert signal to fetch a subscriber record containing indicia corresponding to said identified parties from a subscriber database; and
,Activating a message response system in response to said indicia to thereby initiate notification to said identified parties that a call to said emergency service has been made from a subscriber identified by said alert signal, said notification including a message comprised of at least part of said real-time data. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
Creating subscriber data packets from subscriber data collected from subscribers as part of said telephone service;
each of said subscriber data packets including a subscriber unique identifying information;
Periodically transferring a number of subscriber data packets to said subscriber database;
Creating, in said subscriber database, a number of subscriber data records corresponding to each said subscriber unique identifying information;
Storing in a particular subscriber data record a particular subscriber unique identifying information, a particular address of an addressable notify device supplied by a particular subscriber, and said real-time data collected from said message content of said call;
Fetching from said subscriber database memory said particular subscriber data record upon a condition that said particular subscriber unique identifying information in said particular subscriber data record matches said alert signal; and
,Utilizing said address of said particular addressable notify device, obtained from said particular subscriber data record, to activate said message response system to thereby send a message to said particular addressable notify device.
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3. The method in accordance with claim 1 wherein said subscriber record includes the subscriber'"'"'s telephone number, a list of subscriber-supplied notify number(s), and a field that identifies said subscriber'"'"'s telephone number as a wireline or wireless telephone number.
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4. The method in accordance with claim 2 wherein said subscriber record includes the subscriber'"'"'s telephone number, a list of subscriber-supplied notify number(s), and a field that identifies said subscriber'"'"'s telephone number as a wireline or wireless telephone number.
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5. The method in accordance with claim 1 further characterized by:
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Receiving, in addition to said alert signal, said collected real-time data from message content of said call;
Composing a notify message comprised of a calling phone number derived from said alert signal and said real-time.
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6. The method in accordance with claim 5 wherein said additional information includes the time, date, subscriber name and subscriber location from a location system for wireless calls.
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7. The method in accordance with claim 5 further characterized by:
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Receiving, in addition to said alert signal, associated data from a location system; and
,Composing a notify message comprised of a calling phone number derived from said alert signal, additional information derived from data sources including said location system, and said real-time data collected from said message content of said call.
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8. The method in accordance with claim 7 wherein said additional information includes the time, date, subscriber name and subscriber location obtained from a location system for wireless calls.
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9. In a telephone system an apparatus comprising:
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An alert signal generated in response to recognition that a call has been placed to an emergency service;
A computer connected to said alert signal;
A process in said computer that collects real-time data from message content of said call in response to receiving said alert signal;
Said real-time data being collected within an interval between a time that said alert signal is received and a response to said call is initiated;
A message response system connected to said computer;
A subscriber database connected to said computer, said subscriber database having a number of subscriber records stored therein;
At least one subscriber record identifying an associated subscriber'"'"'s subscription to an emergency call notification feature, a subscriber unique identifying information and subscriber supplied information including one or more telephone numbers to be notified;
A process in said computer capable of interacting with said message response system and said subscriber database, a subscriber record being fetched by said process from said subscriber database in response to receipt of unique identifying information from said location system that matches an unique identifying information stored in said subscriber database; and
,A notify message being sent by said message response system, in response to said process, to notify numbers stored in said one subscriber record, said notify message comprised of said calling phone number, said real-time data collected from said message content of said call and additional information supplied by said computer independent of said subscriber supplied information. - View Dependent Claims (10, 11, 14)
responsive to a notified party invoking said option, placing a call to the information telephone station using said ANI obtained from said subscriber record, and transferring said notified party to said information number.
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12. A telephone service method within a telephone system that provides notification to identified parties that an emergency call to an emergency service has been made from a subscriber, the improvement characterized by:
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receiving an alert signal indicating that a call has been placed to said emergency service;
collecting real-time data from message content of said call in response to receiving said alert signal;
said real-time data being collected within an interval between a time that said emergency call is recognized and a response is initiated;
using said alert signal to fetch a subscriber record containing indicia corresponding to said identified parties from a subscriber database;
activating a message response system in response to said indicia to thereby initiate notification to said identified parties that a call to said emergency service has been made from a subscriber identified by said alert signal;
receiving, in addition to said alert signal, said collected real-time data from message content of said call;
composing a notify message comprised of a calling phone number derived from said alert signal, said real-time data and additional information derived from data sources;
said associated data including the number of a Public Service Answering Point (PSAP) to which the emergency call was routed, presenting to an answering notified party an option of placing a call to an information telephone station, the ANI of which being stored in said subscriber record as said additional information;
placing a call to the information telephone station using said ANI obtained from said subscriber record, upon a condition that a notified party invokes said option; and
,transferring said notified party to said information number.
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13. In a telephone system, an apparatus comprising:
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an alert signal generated in response to recognition that a call has been placed to an emergency service;
a computer connected to said alert signal;
a process in said computer that collects real-time data from message content of said call in response to receiving said alert signal;
said real-time data being collected within an interval between a time that said alert signal is received and a response to said call is initiated;
a message response system connected to said computer;
a subscriber database connected to said computer, said subscriber database having a number of subscriber records stored therein;
at least one subscriber record identifying an associated subscriber'"'"'s subscription to an emergency call notification feature, a subscriber unique identifying information and subscriber supplied information including one or more telephone numbers to be notified;
a process in said computer capable of interacting with said message response system and said subscriber database, a subscriber record being fetched by said process from said subscriber database in response to receipt of unique identifying information that matches an unique identifying information stored in said subscriber database;
a notify message being sent by said message response system, in response to said process, to notify numbers stored in said one subscriber record, said notify message comprised of said calling phone number, said real-time data collected from said message content of said call and additional information supplied by said computer independent of said subscriber supplied information; and
,a storage element in said subscriber record in which an ANI of the number of a Public Service Answering Point (PSAP) to which the emergency call was routed is stored; and
,wherein said process presents to an answering notified party an option of receiving said real-time data collected from said message content of said call, a reference to which being stored in said subscriber record as said additional information.
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15. A telephone service apparatus within a telephone system in which an automatic message response system provides notification to identified parties that a call to an emergency service has been made from a subscriber number identifiable by unique identifying information, the improvement characterized by:
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A computer having stored therein an alert signal indicating that a call has been placed to said emergency service;
A process in said computer that collects real-time data from message content of said call;
Said real-time data being collected within an interval between a time that said alert signal is received and a response to said call is initiated;
A subscriber database connected to said computer, said subscriber database having stored therein a subscriber record containing indicia corresponding to said identified parties;
Said subscriber record being fetched to said computer from said subscriber database in response to said alert signal; and
,said computer having stored therein, in addition to said alert signal, said collected real-time data from message content of said call;
A message response system connected to said computer, said message response system being activated in response to said indicia to thereby initiate notification to said identified parties that a call to said emergency service has been made from a subscriber number identified by said alert signal said notify message being comprised of a calling phone number derived from said alert signal and said collected real-time data. - View Dependent Claims (16, 17, 18, 19, 20, 21, 22)
Said subscriber database having stored therein subscriber data packets containing subscriber data collected from subscribers as part of said telephone service;
Each of said subscriber data packets including a subscriber unique identifying information;
Said subscriber database containing a number of subscriber data records corresponding to each said subscriber unique identifying information;
A particular subscriber data record having stored therein a particular subscriber unique identifying information, and a particular address of an addressable notify device supplied by a particular subscriber;
Said computer having stored therein a particular subscriber data record fetched from said subscriber database upon a condition that said particular subscriber unique identifying information in said particular subscriber data record matches said alert signal; and
,Said indicia contained in said subscriber record being said address of said particular addressable notify device, obtained from said particular subscriber data record.
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17. The apparatus in accordance with claim 15 wherein said emergency service includes a Public Safety Answering Point (PSAP) connected to said location database, the improvement further characterized by:
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A data path between said PSAP and said computer;
Said alert signal being transferred from said PSAP over said data path between said PSAP and said computer in response to a call placed to said PSAP.
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18. The apparatus in accordance with claim 17 wherein said subscriber record includes the subscriber'"'"'s telephone number, a list of subscriber-supplied notify number(s), and one or more of the subscriber'"'"'s name and location, an account status, subscriber-supplied Internet addresses, an information line associated with a Public Safety Answering Point (PSAP) servicing the subscriber'"'"'s telephone number, a language choice, a call later tag and a security code.
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19. The apparatus in accordance with claim 15 further characterized by:
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Said computer having stored therein, in addition to said alert signal, associated data received from a location system;
Said notify message comprised of a calling phone number derived from said alert signal and additional information derived from data sources including said location system.
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20. The apparatus in accordance with claim 19 wherein said additional information includes the time, date, subscriber name and subscriber location obtained from a location system for wireless calls.
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21. The apparatus in accordance with claim 17 further characterized by:
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a location system;
Said computer having stored therein, in addition to said alert signal, associated data received from said location system;
Said notify message comprised of a calling phone number derived from said alert signal and additional information derived from data sources including said location system.
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22. The apparatus in accordance with claim 21 wherein said additional information includes the time, date, subscriber name and subscriber location obtained from a location system for wireless calls.
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23. In a telecommunications network including an emergency call center that detects an emergency call and a notify component, a method comprising:
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A. Using said notify component to search an emergency response database resulting in additional associated information;
B. Transferring said additional associated information from said emergency response database to an emergency call notification service subscriber database; and
,C. Incorporating said additional associated information into an outgoing notify message;
said additional associated information of step A including real-time incident and response information that is collected within an interval between a time that an emergency call is detected by said emergency call center and a time that said additional associated information is incorporated into an outgoing notify message in step C. - View Dependent Claims (24, 25)
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26. In a telecommunications system having at least one subscriber device in a telephone network, a method of notifying at least one designated telephone number that an emergency telephone call has been made from the subscriber device, comprising steps of:
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A. recognizing an emergency call initiated from said subscriber device at a detection point along a network path within said telephone network;
B. generating additional information including real-time incident and response information, said real-time data being collected within an interval between a time that said alert signal is received and a response to said call is initiated;
C. associating said emergency call with said additional information separate from information in said emergency call; and
,D. automatically sending a message to an addressable communications device designated by said subscriber, said message including said additional information. - View Dependent Claims (27)
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28. A telephone service method within a telephone system, which provides notification to identified parties that a call to an emergency service has been made from a subscriber number identifying a subscriber device, the improvement characterized by:
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A. detecting a call placed to said emergency service from said subscriber device;
B. updating a subscriber record in a subscriber database with additional information including one or more of incident specific information, person specific information, and vehicle specific information;
C. using unique identifying information to fetch a subscriber record containing indicia corresponding to said identified parties from a subscriber database; and
,D. activating a message response system in response to said indicia to thereby initiate notification to said identified parties that a call to said emergency service has been made from a subscriber number identified by said unique identifying information;
said additional information of step B including real-time incident and response information that was collected within an interval between a time that said call is detected in step A and activating a message response system in step D.
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Specification