Branch calling and caller ID based call routing telephone features

DC CAFC

US 7,764,777 B2
Filed: 11/30/2007
Issued: 07/27/2010
Est. Priority Date: 05/04/2000
Status: Expired due to Fees

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First Claim

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1. A method performed by a web-enabled processing system connected to operate at least in part with a communication network comprising edge switches for routing calls from and to subscribers within a local geographic area and switching facilities for routing calls to other edge switches or other switching facilities local or in other geographic areas, the method comprising the steps of:

receiving a call in response to a calling party entering a first number, using a communications device, intended for a subscriber, the web-enabled processing system coupled to at least one switching facility of the communication network, the web-enabled processing system processing the call pursuant to at least one calling feature designated by said subscriber, where the at least one calling feature had previously been communicated to the web-enabled processing system by said subscriber via the internet;

placing at least two calls simultaneously to at least two different communications devices designated by the subscriber;

detecting that the call has been answered at one of the communications devices; and

in response to the detecting, abandoning other calls to the remaining one or more communications devices and establishing a connection between the calling party'"'"'s communications device and the answered communications device.

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Abstract

A caller ID based call routing feature is described for blocked and non-blocked caller ID'"'"'s. A processing system in the public switched telephone network (PSTN) receives first identifying information for identify the source of a telephone call and associates additional information stored in a memory with the first identifying information. The additional information may be information about the calling party initially downloaded to the memory by a subscriber. Once retrieved from the memory by the processing system, the additional information may then be transmitted to the subscriber via the Internet for display on a monitor or to the subscriber'"'"'s telephone for display on a telephone display. Another feature described is a branch calling feature where the subscriber may program a processing system within the PSTN to forward an incoming call to two or more end units (e.g., telephones) simultaneously. If the call at an end unit is answered, answer supervision signaling is transmitted back to the processing system which then terminates all other calls. The processing system then connects the calling party to the subscriber. The branch calling may be made for any combination of local, long distance, and cellular telephone numbers.

348 Citations

46 Claims

1. A method performed by a web-enabled processing system connected to operate at least in part with a communication network comprising edge switches for routing calls from and to subscribers within a local geographic area and switching facilities for routing calls to other edge switches or other switching facilities local or in other geographic areas, the method comprising the steps of:
- receiving a call in response to a calling party entering a first number, using a communications device, intended for a subscriber, the web-enabled processing system coupled to at least one switching facility of the communication network, the web-enabled processing system processing the call pursuant to at least one calling feature designated by said subscriber, where the at least one calling feature had previously been communicated to the web-enabled processing system by said subscriber via the internet;
  
  placing at least two calls simultaneously to at least two different communications devices designated by the subscriber;
  
  detecting that the call has been answered at one of the communications devices; and
  
  in response to the detecting, abandoning other calls to the remaining one or more communications devices and establishing a connection between the calling party'"'"'s communications device and the answered communications device.
- View Dependent Claims (2, 3, 4, 5, 6)
- - 2. The method of claim 1 further comprising:
    - detecting first information about the source of the call;
      
      associating the first information with a calling feature, previously selected by the subscriber to be performed on the call, the calling feature being to forward the call to at least two communications devices; and
      
      simultaneously placing at least two calls to at least two communications devices.
  - 3. The method of claim 1 wherein the at least two calls to the communications devices are any combination of local call, long distance call, cellular call, and VOIP call.
  - 4. The method of claim 1 wherein, when one of the calls to the communications devices is answered, an answer supervision signal is transmitted to the processing system, and the processing system abandons the other calls.
  - 5. The method of claim 4 wherein the answer supervision is pursuant to the SS7 signaling protocol.
  - 6. The method of claim 1 wherein the web-enabled processing system is connected to the switching facility, which is a PSTN tandem switch within the communication network, which is a public switched telephone network (PSTN), and wherein receiving a call from a calling party comprises the steps of:
    - receiving a first call through the tandem switch from the calling party intended for the subscriber after the calling party has entered a first telephone number, the first telephone number being the subscriber'"'"'s public telephone number, said processing system simultaneously placing at least second and third calls using second and third telephone numbers different from the first telephone number.

7. A controller connected within the public switched telephone network (PSTN) and configured to perform enhanced routing operations, comprising:
- a processing system connected within the PSTN and linked via the interne for selecting at least one calling feature, the processing system configured to perform the steps of;
  
  receiving a call from a calling party, using a communications device, intended for a subscriber, whereby said processing system implements a calling feature previously designated by said subscriber via the internet;
  
  placing at least two calls simultaneously to at least two different communications devices previously designated by the subscriber;
  
  detecting that the call has been answered at one of the communications devices; and
  
  in response to the detecting, abandoning other calls to the remaining one or more communications devices and establishing a connection between the calling party'"'"'s communications device and the answered communications device.
- View Dependent Claims (8, 9, 10, 11, 12, 13, 14)
- - 8. The controller of claim 7 wherein the processing system is configured to perform the process comprising the additional steps of:
    - detecting first information about the source of the call;
      
      associating the first information with a feature, selected by the subscriber, to be performed on the call, the feature being to forward the call to the at least two different communications devices; and
      
      simultaneously placing the at least two calls to the at least two different communications devices.
  - 9. The controller of claim 7 wherein the at least two calls to the communications devices are any combination of local call, long distance call, cellular call, and VOIP call.
  - 10. The controller of claim 7 wherein, when one of the calls to the communications devices is answered, an answer supervision signal is transmitted to the processing system, and the processing system abandons the other calls.
  - 11. The controller of claim 7 wherein the processing system is connected to a PSTN tandem switch within the PSTN, and wherein receiving a call from a calling party comprises the step of:
    - receiving a first call through the tandem switch from the calling party intended for the subscriber after the calling party has entered a first telephone number, the first telephone number being the subscriber'"'"'s public telephone number, said processing system simultaneously placing at least second and third calls using second and third telephone numbers different from the first telephone number.
  - 12. The controller of claim 7 wherein the processing system is connected to the PSTN in the subscriber'"'"'s local service area.
  - 13. The controller of claim 7 wherein the subscriber is a subscriber of residential telephone service.
  - 14. The controller of claim 7 wherein the subscriber is a subscriber of business telephone service.

15. A method performed by a processing system coupled to a switching facility for routing calls to edge switches or other switching facilities in local or other geographic areas, within a communication network, comprising the steps of:
- placing at least two calls simultaneously to at least two different communications devices designated by a subscriber using a communications device, the processing system processing the calls pursuant to at least one calling feature designated by said subscriber,where the at least one calling feature had previously been communicated to the processing system by said subscriber via the internet;
  
  receiving the at least two calls made simultaneously to said at least two different communications devices designated by said subscriber via the internet;
  
  detecting that one of the calls has been answered at one of the communications devices; and
  
  in response to the detecting, abandoning other calls to the remaining one or more communications devices and establishing a connection between said subscriber'"'"'s communications device and the answered communications device.

16. A controller connected to a tandem switch within the public switched telephone network (PSTN) comprising:
- a processing system linked to the internet for allowing a subscriber to select at least one calling feature over the web, the processing system configured to perform the process comprising the steps of;
  
  placing at least two calls simultaneously to at least two different communications devices designated by a subscriber using a communications device, the processing system processing the calls pursuant to at least one calling feature designated by said subscriber, where the at least one calling feature had previously been communicated to the processing system by said subscriber via the internet;
  
  receiving at least two calls made simultaneously to said at least two different communications devices designated by the subscriber via the internet;
  
  detecting that the call has been answered at one of the communications devices; and
  
  in response to the detecting, abandoning other calls to the remaining one or more communications devices and establishing a connection between the calling party'"'"'s communications device and the answered communications device.

17. A controller connected to a switching facility allowing access to local and other geographic areas within the public switched telephone network (PSTN) comprising:
- a processing system linked to the internet for allowing a subscriber to select at least one calling feature via the internet, the processing system configured to perform the process comprising the steps of;
  
  receiving a call under the control of said controller from a calling party, using a communications device, intended for a subscriber, the processing system processing the call pursuant to at least one calling feature designated by said subscriber, where the at least one calling feature had previously been communicated to the processing system by said subscriber via the internet;
  
  invoking the at least one calling feature prior to said received call reaching a terminating central office, said at least one calling feature placing at least two calls simultaneously to at least two different communications devices previously designated by said subscriber;
  
  detecting that one of at least two calls has been answered at one of the communications devices; and
  
  in response to the detecting, abandoning other calls to the remaining one or more communications devices and establishing a connection between the calling party'"'"'s communications device and the answered communications device.

18. A method for processing an incoming call from a switching facility on a communication network that comprises edge switches for routing calls to subscribers within a local geographic area and switching facilities for routing calls to edge switches, or other switching facilities local or in other geographic areas the method comprising the steps of:
- receiving a first call, which is intended for a specified recipient, at a controlling device in communication with the switching facility;
  
  identifying one or more control criteria previously associated with the specified recipient, wherein the one or more control criteria was entered via a web-based interface;
  
  initiating a second call at the controlling device in accordance with the control criteria associated with the specified recipient; and
  
  connecting the first and second calls at the controlling device after the second call is received by a communication device associated with the specified recipient.
- View Dependent Claims (19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36)
- - 19. A method as defined in claim 18, wherein the communication network comprises any one or more of a switched network, a packet-based network, and a wireless network.
  - 20. A method as defined in claim 18, wherein the communication device is a digital device.
  - 21. A method as defined in claim 18, wherein the controlling device is implemented using a distributed architecture spanning at least two locations.
  - 22. A method as defined in claim 18, wherein the controlling device utilizes a programmed processor utilizing the TDM architecture.
  - 23. A method as defined in claim 18, wherein the controlling device utilizes a programmed processor utilizing packet switching.
  - 24. A method as defined in claim 18, wherein the controlling device utilizes a programmed processor utilizing a voice over IP (VoIP) architecture.
  - 25. A method as defined in claim 18, wherein at least one of the first and second calls is facilitated via a VoIP connection.
  - 26. A method as defined in claim 18, wherein at least either of the first call or the second call is routed within the communication network.
  - 27. A method as defined in claim 18, wherein both the first and second calls are facilitated via VoIP connections.
  - 28. A method as defined in claim 18, wherein the controlling device is located within a local service area corresponding to the specified recipient.
  - 29. A method as defined in claim 18, wherein the controlling device is configured as a tandem access controller.
  - 30. A method as defined in claim 29, wherein the tandem access controller is coupled to and operates in conjunction with at least one of the switching facilities located within the communication network.
  - 31. A method as defined in claim 18, wherein both the first and second calls are routed within the communication network.
  - 32. A method as defined in claim 18, wherein at least either one of the first and second calls is facilitated over a wireless link.
  - 33. A method as defined in claim 18, wherein the communication network may use any one of a wired telephone device, a computing device, a wireless device, a cellular device, a portable device with cellular capability, and an information appliance.
  - 34. A method as defined in claim 18, wherein the communication network comprises a network of switching facilities performing a class 4 switching function.
  - 35. A method as defined in claim 18, wherein the communication network comprises a network of class 4 switches.
  - 36. A method as defined in claim 18, where the control criteria are executed by the controlling device to perform one or more of the following operations:
    - a) Web-Based Telecom Navigator;
      
      b) Manage Incoming Call Control;
      
      c) Conditional Call Blocking/Forwarding/Alerting;
      
      Call Screening/Retrieval from Voice Mail;
      
      d) Interactive Voice Response and Speech Recognition;
      
      e) Manage Outgoing Call Control;
      
      f) Click-to-Dial Calling;
      
      g) Group Calling and Messaging;
      
      h) Web-Based Billing;
      
      i) Cost-Effective Single Phone Number Access;
      
      j) Free Local Calls, Incoming Calls (not 800 Toll Service);
      
      k) Retain Current Number (Local Number Portability);
      
      l) Low-Cost Calling Throughout LATA;
      
      m) Flat-Rate Foreign Exchange;
      
      n) Standard DTMF and VoIP Phones;
      
      o) Centralized and Consistent Personal Data;
      
      p) Private/Public Phone Directories and Calendars;
      
      q) “
      
      Post-It”
      
      Style Annotation of Numbers;
      
      r) Web Dialing;
      
      s) Click-to-Dial from Web Pages, Directories, Calendars;
      
      Multiple Phone List Management;
      
      Voice Mail Access, Prompts, Alert Via Web;
      
      Mode-Based Definition and Selection, comprising Time-of-Day, Day-of-Week, Follow-Me, Caller Recognition/Password, Caller ID, Vacation, Dinner Time, Go Away, Family Call Waiting;
      
      Learning Modes;
      
      Automatic Data Capture;
      
      Build Phone List Based on Collected Usage Information;
      
      VoIP Link Degradation Detection; and
      
      Automatic Cutover to the public switched communication network.

37. A method for processing an incoming call from a switching facility on a communication network that comprises edge switches for routing calls within a local geographic area and switching facilities for routing calls to other geographic areas, the method comprising the steps of:
- receiving a first call, at a controlling device in communication with the switching facility;
  
  which is intended for a specified recipient;
  
  identifying one or more control criteria previously associated with the specified recipient, wherein the one or more control criteria are entered via a web-based interface;
  
  initiating a second call at the controlling device via a packet-based connection in accordance with the control criteria associated with the specified recipient; and
  
  connecting the first and second calls at the controlling device after the second call is received by a communication device associated with the specified recipient.
- View Dependent Claims (38, 39, 40, 41)
- - 38. A method as defined in claim 37, wherein the specified recipient uses a communication device in communication with the controlling device via a web interface by which the specified recipient can view the status of calls or features designations.
  - 39. A method as defined in claim 38, wherein the communication device is any one of a wired telephone device, a computing device, a wireless device, a cellular device, a portable device with cellular capability, a digital device, and an information appliance.
  - 40. A method as defined in claim 37, wherein the control criteria are executed by the controlling device to perform one or more of the following operations:
    - a) Web-Based Telecom Navigator;
      
      b) Manage Incoming Call Control;
      
      c) Conditional Call Blocking/Forwarding/Alerting;
      
      Call Screening/Retrieval from Voice Mail;
      
      d) Interactive Voice Response and Speech Recognition;
      
      e) Manage Outgoing Call Control;
      
      f) Click-to-Dial Calling;
      
      g) Group Calling and Messaging;
      
      h) Web-Based Billing;
      
      i) Cost-Effective Single Phone Number Access;
      
      j) Free Local Calls, Incoming Calls (not 800 Toll Service);
      
      k) Retain Current Number (Local Number Portability);
      
      l) Low-Cost Calling throughout LATA;
      
      m) Flat-Rate Foreign Exchange;
      
      n) Standard DTMF and VoIP Phones;
      
      o) Centralized and Consistent Personal Data;
      
      p) Private/Public Phone Directories and Calendars;
      
      q)“
      
      Post-It”
      
      Style Annotation of Numbers;
      
      r) Web Dialing;
      
      s) Click-to-Dial from Web Pages, Directories, Calendars;
      
      Multiple Phone List Management;
      
      Voice Mail Access, Prompts, Alert Via Web;
      
      Mode-Based Definition and Selection, comprising Time-of-Day, Day-of-Week, Follow-Me, Caller Recognition/Password, Caller ID, Vacation, Dinner Time, Go Away, Family Call Waiting;
      
      Learning Modes;
      
      Automatic Data Capture;
      
      Build Phone List Based on Collected Usage Information;
      
      VoIP Link Degradation Detection; and
      
      Automatic Cutover to the public switched communication network.
  - 41. A method as defined in claim 37, wherein the packet-based connection includes a VOIP connection.

42. A method for processing an incoming call from a switching facility on a communication network that comprises edge switches for routing calls within a local geographic area and switching facilities for routing calls to other geographic areas, the method comprising the steps of:
- receiving a first call, which is intended for a specified recipient, at a controlling device in communication with the switching facility;
  
  identifying one or more control criteria previously associated with the specified recipient, wherein the one or more control criteria are previously entered via a web-based interface; and
  
  initiating one or more calls at the controlling device in accordance with the control criteria associated with the specified recipient; and
  
  if the one or more calls are not answered by the specified recipient, routing the first call from the controlling device to a voicemail server.
- View Dependent Claims (43, 44)
- - 43. A method as defined in claim 42, wherein the communication network comprises a network of switching facilities performing a class 4 switching function.
  - 44. A method as defined in claim 42, wherein the communication network comprises a network of class 4 switches.

45. A method for processing an incoming call from a switching facility on a communication network that comprises edge switches for routing calls within a local geographic area and switching facilities for routing calls to other geographic areas, the method comprising the steps of:
- receiving a first call, which is intended for a specified recipient, at a controlling device in communication with the switching facility;
  
  identifying one or more control criteria previously associated with the specified recipient, wherein the one or more control criteria are entered via a web-based interface; and
  
  routing the first call from the controlling device to a voicemail server in accordance with the control criteria associated with the specified recipient.

46. A method for processing an incoming call from a switching facility on a communication network that comprises edge switches for routing calls within a local geographic area and switching facilities for routing calls to other geographic areas, the method comprising the steps of:
- receiving a first call, which is intended for a specified recipient, at a controlling device in communication with one of the switching facilities;
  
  identifying a control criteria previously associated with the specified recipient, wherein the control criteria is previously entered via a web-based interface and instructs the controlling device to block calls for the specified recipient; and
  
  blocking the first call received at the controlling device in accordance with the control criteria.

Specification

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Litigation Campaign Assessment

Litigation Data

Current Assignee
j2 Cloud Services, LLC (Consensus Cloud Solutions, Inc.)
Original Assignee
Telemaze, LLC
Inventors
Wood, Samuel F., Asprey, Margaret Susan, Klein, Jerry A.
Primary Examiner(s)
SMITH, CREIGHTON H

Application Number

US11/948,965
Publication Number

US 20080075262A1
Time in Patent Office

970 Days
Field of Search

379/211.04, 379/220.01, 379/221.02, 379/201.01
US Class Current

379/220.01
CPC Class Codes

H04L 65/1046   Call controllers; Call servers

H04M 3/42153   by subscriber

H04M 3/42161   via computer interface

H04M 3/42229   Personal communication serv...

H04M 7/0003   Interconnection between tel...

H04M 7/0009   where voice calls remain en...

H04M 7/0033   Notification or handling of...

H04M 7/12   for working between exchang...

H04M 7/126   Interworking of session con...

H04M 7/129   Details of providing call p...

H04Q 2213/13034   A/D conversion, code compre...

H04Q 2213/13091   CLI, identification of call...

H04Q 2213/13097   Numbering, addressing

H04Q 2213/13103   Memory

H04Q 2213/13109   Initializing, personal profile

H04Q 2213/1313   Metering, billing

H04Q 2213/13141   Hunting for free outlet, ci...

H04Q 2213/13242   Broadcast, diffusion, multi...

H04Q 2213/13332   Broadband, CATV, dynamic ba...

H04Q 2213/13389   LAN, internet

H04Q 3/0025 : Provisions for signalling

H04Q 3/005 : Personal communication serv...

H04Q 3/66 : Traffic distributors

H04Q 3/72 : Finding out and indicating ...

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Branch calling and caller ID based call routing telephone features

First Claim

4 Assignments

Litigations

2 Petitions

Accused Products

Abstract

348 Citations

46 Claims

Specification

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Branch calling and caller ID based call routing telephone features

First Claim

4 Assignments

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Litigations

2 Petitions

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Accused Products

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Abstract

348 Citations

46 Claims

Specification

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Use Cases

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